Lacy Hint - European Lingerie

Shipping Origin

All our items are sent from our physical location in Palm Beach Gardens, Florida, USA.

Your shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. It takes from 2 to 5 business days for the domestic package to be delivered from the day of shipment. Most of the packages are delivered after 3 days.

Lacy Hint ships abroad. It takes 1-2 days to process the order and 5 to10 business days for the international package to be delivered.

Shipments made to US and Canada are FREE. International shipments are made through USPS Priority Mail with tracking and are charged $38 shipping fee (added at checkout). Customers from other countries than US and Canada: USPS First Class service is available upon request. However the tracking info is not updated after leaving the US and all packages are considered delivered. If you pick this option, place the regular other, make a request in the message to us and the portion of a shipping fee ($23) will be refunded to you.

Returns

In order to return the product(s) go to your Lacy Hint account - Order History and mark the items you wish to return. Fill out the explanation of return form with brief or longer description. After acceptance, ship the package back to us.

All products must be returned in their original packaging without damage, signs of wear, signs of wash. Please take special care when trying the intimate apparel on: underwear must be tried on top of your own fresh underwear and bras need to be placed on clean body free of sweat, perfume and deodorants. We care about our dear customers and do our best to match the request, however we do not resale used and not-in-brand-new condition merchandise and such will not be accepted for return/refund.

Merchandise returned to us in NOT BRAND NEW condition or WITHOUT tags is not eligible for refund and WILL NOT BE returned back to sender. 

Return for refund requests must be submitted within 30 days after receiving the package and delivered to us after no longer than 40 days from your delivery date. Return requests made after 30 days may be accepted for store credit only. No returns are accepted after 40 days from the day the package was deliverd from us.

Customers are responsible for shipping charges of returned merchandise. USPS First Class Mail with tracking is the least costly option (starts at $2.60).

We offer free shipping to US and Canada and exchanges are shipped at no additional fee. If all the items from one order are returned to us, we reserve the right to keep a $5 restocking fee (per order). If not all the items are returned, we refund 100% of the order value.

Return address (same as shipping address):

LACY HINT

PO Box 30609

Palm Beach Gardens, FL 33420

Exchanges

In order to exchange the product(s) for a different size go to your Lacy Hint account - Order History and mark the items you wish to exchange. Fill out the explanation of return form with brief or longer description. Describe what item do you need in exchange (of the same or less value) and what size is requested. You can explain the fit and issues with the item you have purchased and our bra fitting expert will contact you to help pick the better option. After acceptance, ship the package back to us.  

All products must be returned in their original packaging without damage, signs of wear, signs of wash. Please take special care when trying the intimate apparel on: underwear must be tried on top of your own fresh underwear and bras need to be placed on clean body free of sweat, parfum and deodorants. We care about our dear customers and do our best to match the exchange request, however we do not resale used and not-in-brand-new condition merchandise and such will not be accepted for replacement.

Exchange requests must be submitted within 30 days after receiving the package and delivered to us after no longer than 40 days from your delivery date.

Merchandise returned to us in NOT BRAND NEW condition or WITHOUT tags is not eligible for exchange and WILL NOT BE returned back to sender. 

Customers are responsible for shipping charges of returned merchandise, but the requested products will be shipped at no additional cost to customers living in US and Canada. Customers from other countries need to place a new order with shipping fee added at checkout.

Exchanges can be processed only if the requested item is of the equal or less value. The difference will be refunded. If you need an item of a different value, place a new order and return the first product for a full refund.

To secure product availability we recommend placing a new order for a different item right away and returning the unwanted item later for a full refund. 

Return address (same as shipping address):

LACY HINT

PO Box 30609

Palm Beach Gardens, FL 33420